Joe Wiessner Realty - NJ Real Estate - Find homes for sale in NJ

"These are the principles that we measure
ourselves against everyday."
Joe Wiessner

Core Values Elevation of the Real Estate Profession via inspired standards. To inspire and challenge exceptional people to live and work at their personal best and to help discover what that is. The movement of real estate from a selling business to the professional platform of a pure marketing business. Being all things to all people assures that agents will be remembered for nothing. We will give the tools agents need to become specialists. By branding, agents will become a magnet for attracting a steady flow of customers to them instead of operating from the chasing the deal (selling) mentality. A complete systemized approach for all business endeavors will assure positive and predictable results. Create an unparalleled customer experience with tenacious attention to detail with an attitude of genuine caring. We believe a customer well taken care of refers many others. An emphasis will be placed on the continual evolution to simplify our systems and processes to produce even more predictable and seamless results. Our coaching and consulting programs enable us to be a true Learning Company. On a daily basis, we are committed to promoting life balance to all that come into contact with.
Core Purpose Our focus will be to create a culture where the finest entrepreneurial talent is inspired to challenge today’s accepted real estate norms. In each community we enter it is our commitment to advance goodwill and high standards. Building strong relationships based on trust will be the foundation for our existence. Meaningful relationships will enable agents and consumers alike to encourage a continuous referral stream of value driven people ensuring our growth for generations to come.
Envisioned Future (15-Year Big, Hairy, Audacious Goals) One of our long-term goals is to become the company most recognized for eliminating the indifference epidemic that runs rampant through the industry.
We will create a culture of excellence where a feeling of pride and goodwill resides not only within Company, but also with the public at large. Our focus and training and consulting will make us synonymous with learning and elevation of work and life skills. Our brand-marketing model will have made the Joe Wiessner Realty the most attractive in the marketplace. We will not only provide a quicker response than does the competition, we will do it in a friendly; systemized way. We will succeed in innovating and bringing to the public the paperless transaction. We will give back to the communities that have supported us. Because of our influence the word "Realtor" will mean something fine, not suspect. We will be known as the finest team ever assembled in the pursuit of transacting real estate. The Joe Wiessner Realty Customer Service Standards Our Standards are the foundation of Joe Wiessner Realty, L.L.C. They encompass the values and philosophy by which we operate and include The Credo, The Motto, The Three Steps of Customer Service The Basics, and The Associate Pledge. THE CREDO Joe Wiessner Realty is a place where the genuine care and listening to our customers is our highest mission. We pledge to provide the finest personal service, facilities, and problem solving expertise for our customers who will always enjoy a warm, relaxed, yet polished experience. The Joe Wiessner Realty experience delivers expertise, stimulates the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our customers. MOTTO At Joe Wiessner Realty, L.L.C., "We will Under Promise and Over Deliver" This motto exemplifies the anticipatory service provided by all associates and staff members. THREE STEPS OF SERVICE 1. Attract – Look exceptional, speak with confidence and energy, remember people’s names, and smile. 2. Anticipate – Listen to what the customer says and doesn’t say, ask questions and formulate the best course of action for them. 3. Act - Don’t just satisfy, totally satisfy them. Surprise your customer with your ability to solve their need. Take decisive action. 20 BASICS 1. The Credo is the principal belief of our Company. It must be known, owned and energized by all. 2. Our Motto is "We will Under Promise and Over Deliver." As service professionals, we treat our customers and each other with respect, honesty, integrity and dignity. 3. The Three Steps of Service are the foundation of Joe Wiessner Realty’s customer vision. These steps must be used in every interaction to ensure satisfaction, retention and loyalty. 4. The Associate Pledge is the basis of the Joe Wiessner Realty company culture. All associates will honor it. 5. All Associates will successfully complete Orientation and Training. 6. Company objectives are communicated to all Associates. It is everyone's responsibility to support them. 7. To create pride and joy in the office, all Associates have the right to be involved in the planning of the work that affects them. 8. Each employee Associate continuously identifies defects to our systems, signage, and facilities. 9. It is the responsibility of each Associate to work as a team so that the needs of our customers and each other are met. Every Associate is the company in the mind of the customer. 10. Whoever receives a complaint will own it, no matter whose area of responsibility the complaint involves. The owner of the complaint will resolve it to the customer's satisfaction and record it. 11. Each Associate is empowered to resolve a problem of customer dissatisfaction immediately. 12. Uncompromising levels of cleanliness are the responsibility of every Associate. Any Associate who spots trash should gather it before it hits the ground. All areas of our facilities, inside and out, must be impeccably maintained at all times. 13. "Smile - we are on stage." Always maintain positive eye contact. Use the proper vocabulary with our customers. (Use words like - "Good Morning," "Certainly," "I'll be happy to," "My pleasure" and "Was I helpful?") 14. Be an ambassador of Joe Wiessner Realty in and outside of the work place. Always talk positively. Communicate any concerns to the appropriate person. 15. We believe that our atmosphere needs to be friendly and informal. We create fun in our roles, which creates fun for our customers and Associates. 16. Use Joe Wiessner Realty telephone etiquette. All calls are to be answered within three rings or less and with a "smile." Use the customer's name when possible. When necessary, ask the caller "May I place you on hold?" Do not screen calls. Eliminate call transfers whenever possible. Adhere to voice mail standards. 17. Take pride in and care of your personal appearance. Everyone is responsible for conveying a professional image. 18. Think safety first. Each Associate is responsible for creating a safe, secure and accident free environment for all customers and each other. Be aware of your surroundings. Ensure that personal vehicles are clean, in good repair, with proper restraints 19. Protecting the assets of Joe Wiessner Realty is the responsibility of every employee. Conserve energy, properly maintain our facilities and protect the environment. 20. Above all else, we will create a culture of excellence for both our customers and Associates.. THE ASSOCIATE PLEDGE At Joe Wiessner Realty, our mission is to make the customer feel important at every interaction. At each opportunity, by applying the principles of trust, honesty, respect, integrity and dedication, we will validate the customers choice by exceeding their expectations. Our motto will be to always "Under Promise and Over Deliver". At every opportunity, with pride and enthusiasm, we will communicate our message of higher standards. Our expertise is not enough. Our commitment is to create a" Customer Experience" so that the customer feels "Totally Satisfied" and freely refers many others.